My first night in Phuket, Thailand was an absolute nightmare! To be fair, I'm the one who created this nightmare by leaving my passport at the airport. Yes, a travalors biggest fear, quickly became my reality. Jetlagged, frantic and unable to communtcate with any locals, I contacted my course director, Eric. The first thing Eric said to me was "calm down, things like this have a way of working themselves out" I thought to myself "yeah, right thanks for the help" but, he immediately came to my accommodation and proceeded to give me instructions on what to do to get my passport back, he helped order me a cab back to the airport and explained my situation to the driver. Low and behold, the situation worked itself out and I found my passport at the airport, just as Eric had assured me I would. Now I know that Eric is not a fortune teller who knew was going to find my passport without a doubt. But, my point is that he was instantly there doing the best he could to help me through this extremely stressful situation. This kind of support from Eric and the rest of the staff followed throughout the duration of the course. Any questions or concerns I had were heard and answered promptly. I cannot express how great of an experience this has been for for me and do not regret my decision to take the TEFL course in Phuket. I strongly recommend this course to anyone who is serious about teaching abroad! But, don't take my word for it, come find out for yourself!